Q&A — คำถามและคำตอบ

Lee's Mark Residence is next to MRT Yellow Line / Si Bearing (YL19). Use Exit 1, then walk along the roadside pavement for just 80 steps to reach the hotel's front entrance.

Lee's Mark Residence is on Srinakarin Road, on the same side as Makro Srinakarin. The building faces the main road and is white, brown, and yellow. Open the Door café, with its distinctive blue entrance, is on the ground floor. If you are driving, turn left into Soi Sridan 18 before reaching Si Bearing Station, then follow the signs to the car park.

Suvarnabhumi Airport and BITEC Bangna can be reached by car or public transport. Routes and travel conditions can change, so please check Google Maps before departure.

Check-in is available from 2:00 p.m., and check-out is before 12:00 noon. The front desk is open 24 hours a day for guests arriving late. As a special benefit, guests who book directly with Lee's Mark can check in from 12:00 noon.

Early check-in and late check-out cost THB 100 per hour, subject to availability. Please contact the front desk in advance to check availability.

Please contact the front desk before check-out time. Any extension depends on the housekeeping schedule and room availability, and a complimentary grace period cannot be guaranteed. Late check-out will be charged according to the current policy.

Luggage storage is free for up to 24 hours after check-out. After that, a fee of THB 100 per bag, per day applies. Please leave and collect your luggage at the front desk.

A THB 500 damage deposit is required per room. It will be refunded at check-out after the room has been inspected and no additional damage is found.

The THB 500 room deposit is normally paid in cash. If you pay by bank transfer, the electronic deposit will be refunded through the original payment channel after the room has been inspected. Processing times may vary, so please ask the front desk at check-out.

Smoking, cannabis, and illegal drug use are prohibited throughout the property and in every guest room. A THB 500 fine applies to violations.

Please contact the front desk immediately. The team will investigate and ask that the noise be reduced. If the disturbance continues after you report it, contact the team again so they can take further action.

Cancellations made at least 24 hours in advance are subject to the booking terms. For cancellations made less than 24 hours before check-in, cash refunds are unavailable. The paid amount can instead be converted into stay credit valid for one month from the original booking confirmation date.

If you need to cancel because of serious illness, an accident, bereavement, or a natural disaster, please contact the residence directly to explain your situation. Approval or conversion of the paid amount into stay credit is at management's discretion.

Yes, but only in a Deluxe Pet Friendly room. A maximum of one pet weighing no more than 8 kg is permitted. Book directly with the residence or through Airbnb only. Please contact the team to confirm the pet conditions and fees before booking.

Outside your room, keep your pet on a lead or in a carrier, basket, or pet stroller at all times. Please always clean up after your pet.

The pet-friendly rooms are in the designated area on the third floor. A pet bed, food bowl, and drinking water are provided. Please bring your own training pads and ask the team if you need any additional pet items.

Friendly, non-aggressive pets weighing up to 8 kg are welcome in Deluxe Pet Friendly rooms. Damage to bedding or property is assessed and charged at its actual value after inspection.

Yes. Free guest parking is behind the building, accessible via Soi Sridan 18. It accommodates approximately 15 vehicles and is monitored by CCTV 24 hours a day.

Parking spaces are limited. If you are bringing a high-roof van, covered pickup truck, or another large vehicle, please contact the team in advance to confirm a suitable space. If the car park is full, ask the staff where parking is permitted at that time.

The Open the Door café is on the ground floor and opens daily from 6:30 a.m. to 4:30 p.m. A 7-Eleven is also within walking distance.

Lee’s Mark offers daily and monthly accommodation, with lift access and practical room amenities. See the Rooms page for current room types, details, and starting nightly rates. Contact the team directly for monthly rates.

Twin beds can be moved together on request. An extra bed costs THB 400 per night and includes extra bedding and a towel. Extra beds are available only in selected room types and depend on space and availability, so confirm with the team before booking.

Rooms include a smart TV and free Wi-Fi. Netflix and YouTube may require connecting a personal device, and the available connection options may vary by television and room. Please use your own account and remember to sign out before check-out.

Yes. For the safety and privacy of all guests, please collect your order from the rider at the designated area by the ground-floor lobby.

Front-desk staff cannot pay for parcels on your behalf. Please pay the rider directly by bank transfer or QR code, and ask the rider to leave the parcel in the lobby if needed.

Please ask in advance about space in the shared lobby fridge for a small cake or food item. Space is limited, so storage must be confirmed first. For temperature-sensitive medication, tell the team the storage requirements so they can confirm whether suitable storage is available before accepting it.

Coin-operated washing machines and dryers are available on the sixth floor, along with a laundry service. Please ask the front desk for current prices and details.

Yes. Monthly accommodation is available for longer stays. Please contact the team directly for current availability, rates, and contract terms.

Deluxe Mono and Deluxe Duo are currently available for monthly stays. Availability may change, so please contact the team before arranging a viewing or reservation.

Please make an appointment with a member of staff in advance. Viewings are available Monday–Friday from 10:00 a.m. to 4:00 p.m., subject to room availability that day.

Monthly rent excludes water, electricity, and other service charges. Monthly-stay agreements have a minimum term of three months. Two months’ rent is required as a security deposit, plus one month’s rent in advance. The deposit is refunded within seven days after move-out if there is no property damage. Water and service are charged at THB 18 per unit, with a minimum of THB 100 per month. Electricity and service are charged at THB 8 per unit. A THB 500 move-out cleaning fee is deducted from the deposit. Contact the team to confirm the latest rate and terms before signing.

Monthly packages include Wi-Fi and may include scheduled cleaning and linen changes. Additional services and fees depend on the current package, so please request the latest service list from the team before signing an agreement.

Visitors are welcome during the residence's designated visiting hours, subject to its guest rules. Please provide the name and gender of every visiting guest. Please check visiting hours and registration requirements with the front desk before taking a visitor to your room.